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This article explores the (not-well-understood) fact that twenty percent of the population have a high sensitivity personality trait. It invites a call to action for leaders and diversity and inclusion practitioners to get on-board with this, and to help these people better understand themselves and to work alongside them to make changes to the work environment to serve individual well-being and to harness this untapped potential.

Last year I ran a particularly engaging and heart-opening workshop as part of a company’s diversity strategy. The workshop turned what was normally a very dour, windowless boardroom into a place infused with energy.

At the end of the day, after all the participants had left, I was still on a high from the experience when the managing director (who was very supportive of our work) popped into the room. He asked how the session went and I shared the excitement and outcomes of the day. I then said to him, ‘Can you feel the energy in the room?’

He looked at me with deep respect (knowing that I could in fact feel the energy in the room) and said, ‘No, Nicola. I can’t feel the energy in the room.’

We both paused and smiled. It was a moment of acknowledging diversity, in the true spirit of the workshop that had been just been held.

That day was a reminder for me of a gift that I have come to take for granted given that I live with it every day. The gift relates to my high sensitivity, which gives me access into so much of what remains invisible to many others.

I had long recognised my high sensitivity but didn’t really give it a name until I came across a book titled The Highly Sensitive Person by clinical psychologist and researcher Elaine N. Aron. My discovery of this book was one of those life changing moments. Reading it helped me to own more of who I am and to stand taller in the world, recognising that my need for self-care – including having time and space alone and avoiding caffeine (one coffee keeps me awake for 24 hours) – is as essential to me as eating, sleeping, and breathing.

20 per cent of the population are born with a highly sensitive personality trait

Highly sensitive herself, Elaine Aron has done years of research and has discovered that ‘sensory processing sensitivity’ is a personality trait that 15 to 20 per cent of the population are born with. Twenty per cent! This means that up to one fifth of the population (and therefore the workforce) has this gift.

What are the traits of a highly sensitive person?

Biologically, highly sensitive people (HSPs) are different to the rest of the population. Their minds work differently. HSPs react more to stimulation: they notice levels of stimulation that go unnoticed by others. They are more easily overwhelmed, need more down time and more time alone and are prone to illness when they ignore their HSP trait.

A common misunderstanding is that HSPs are all introverts, where in fact 30 per cent of all HSPs are extraverts. HSPs have access to what is known as the ‘sixth sense’, which gives access to intuition where they just ‘know’ what a particular outcome of a situation will be ahead of time. They will often know intuitively what decision to make without the need to process it logically or rationally.

Aron uses the acronym DOES to summarise the key facets of this trait:

D: depth of processing – a fundamental characteristic is that HSPs observe and reflect before they act.

“Like those machines that grade fruit by size, we (HSPs) sort the fruit into 10 sizes while others sort it into 2 or 3.” (page 7)

O: easily over stimulated – if you are going to pay more attention to everything, you are bound to tire sooner. Moderate arousal for the rest of the population equals high arousal for a HSP. High arousal for the rest of the population equates to overwhelm and can cause shut down for a highly sensitive person.

E: giving emphasis to our emotional reactions and having strong empathy which, amongst other things, helps us to connect with others, to notice and to learn.

S: sensitive to all the subtleties around them which is often what it most apparent to the HSP – the little things they notice that other miss.

Wondering if you are HSP?

You can do a self-test on Aron’s website based on her work. It will indicate whether you may have the high sensitivity trait. If you find that you could be, I would encourage you to reach out and get the support of a coach or therapist if you feel that would help you to integrate your new insights about yourself.

My intention for sharing

I wanted to share this brilliant work in the hope that if you too feel that you are different (in this highly sensitive way) to many of the people around you, that by understanding this trait you can more fully appreciate yourself. Celebrate your gifts and give yourself the self-care that you need to flourish. Read more about this trait and begin to help others to understand and appreciate your sensitivities. If you are a leader, parent, spouse, or friend of someone who is highly sensitive, the resources can be tools for you too, helping you to start a different conversation and to invite a new level of appreciation and respect.

The implications for diversity and inclusion, leadership and organisations

Aron’s work has got me thinking about HSPs and the need for organisations to bring focus to this area as part of their diversity and inclusion agenda. This is clearly a diversity and inclusion issue and an opportunity for leaders to bring to the surface the gifts and needs of this currently unidentified group of people that make up 20 per cent of the population.

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Interested in a presentation on this topic for leaders in your organisation? Contact Nicola